Introduction

Thank you for visiting https://smartcarepc.com (the “Site”). Smart Care Physical Therapy PC (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you use the Site or contact our practice.

1. Information We Collect

1.1 Information You Provide Directly

When you use contact forms, request appointments, or otherwise communicate with us through the Site, you may provide:

• Contact details: name, email address, phone number;
• Messages, appointment requests, or other information you enter into form fields.

1.2 Automatically Collected Information

We automatically collect certain technical information from visitors to the Site, including:

• IP address, browser type and version, device and operating system;
• Pages visited, timestamps, referral URL and other traffic data collected via cookies and analytics tools.

1.3 Health Information (PHI)

This Site is designed for general information and appointment contact. We do not collect or store Protected Health Information (PHI) through the public website. Any clinical or medical information you provide as part of intake, telehealth, or clinical processes is handled separately through secure systems and clinical workflows and is subject to HIPAA protections.

2. How We Use Information

We use information for the following purposes:

• To respond to inquiries and process appointment requests;
• To provide information about our services, such as in-office and home-based physical therapy and telehealth options;
• To improve and maintain the Site’s functionality and user experience (analytics, troubleshooting);
• To send communications if you consent (e.g., appointment confirmations, service updates).

3. Cookies & Tracking

We may use cookies, web beacons, and similar technologies to collect analytics and improve Site performance. You may control or disable cookies through your browser settings; however, disabling cookies may limit some Site functionality.

4. Disclosure of Information

We do not sell or rent your personal information. We may disclose personal data to:

• Third-party service providers who perform services on our behalf (for example: hosting, email, analytics). Such providers are contractually obligated to protect your data.
• When required by law, for legal processes, or to protect our rights, safety, or property.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards designed to protect personal information. While we take steps to secure your information, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security.

6. Legal Compliance & Regulatory Notes

HIPAA: Clinical Protected Health Information (PHI) collected through our clinical intake or treatment workflows is handled in accordance with HIPAA and our internal privacy and security policies. This website privacy policy addresses only information collected via the public Site.

California Users (CalOPPA): We provide a clear and accessible Privacy Policy and honor applicable privacy rights.

7. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information. To make a request, or for privacy-related inquiries, contact us using the information below. We will respond in accordance with applicable law.

8. Data Retention

We retain personal information only as long as needed to provide services or as required by law. Retention periods vary depending on the nature of the data and legal requirements.

9. Children’s Privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Continued use of the Site following changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or wish to exercise your privacy rights, contact us: